At Art of Where, we make it easy for artists and businesses to sell custom products without worrying about shipping. That’s why we encourage you to use drop shipping—we print, pack, and ship directly to your customers, so you can focus on designing and growing your business.

But what if you want to keep inventory on hand or ship products yourself? Maybe you want to add a handwritten note, package multiple items together, or use your own branding. If that’s the case, you might be looking for a simple, affordable way to ship orders—especially if many of your customers are in the USA.

This is where Chit Chats comes in.

What is Chit Chats?

Chit Chats is a Canadian shipping service that helps small businesses and independent sellers save on shipping costs. They act as a middleman between you and major carriers like USPS, Canada Post, and Chit Chats Canada Tracked. Here’s what makes them popular with small businesses:

Lower rates to the USA: You can access USPS prices without crossing the border yourself.

Easy customs process: Chit Chats takes care of the paperwork for you.

Multiple shipping options: Choose based on speed and budget.

Tracking included: Most services come with end-to-end tracking so your customers can follow their order.

Convenient drop-off spots: You can drop off at a Chit Chats location or mail your package to them

How it Works

If you want to ship your Art of Where products using Chit Chats, here’s what you’d do:

• Set up your Chit Chats account – It’s free and only takes a few minutes.

• Order your products from Art of Where – Have them shipped to you instead of directly to your customer.

• Create your shipment in Chit Chats – Add your customer’s details, package weight, and shipping option.

• Print your labels and attach them – Chit Chats provides easy-to-print labels for your package.

• Drop off or mail in your package – Take it to a Chit Chats location or partner drop spot.

• Track your shipment – Both you and your customer can follow the package along its journey.

CUSMA certificates in Chit Chats

Almost all Art of Where products qualify for a CUSMA certificate of origin, which means they can be shipped to the USA duty-free under the Canada-United States-Mexico Agreement. If you’re handling your own shipping through Chit Chats, it’s essential to create a CUSMA certificate for each eligible shipment. Certificates are easy to submit and take about 1-2 days to be approved by Chit Chats.

Here are the steps to take when creating your CUSMA Certificates.

*** Go to Settings and choose Shipping. **

• Find the CUSMA section towards the bottom of the page.
  

• Walk through the steps to make a CUSMA certificate request
  

• Exporter and producer information
  You as the person shipping the goods is the Exporter and Art of Where is the Producer.

For the Producer information use:
Producer Name: Kate Parsons
Producer Company Name: Art of Where
Producer Street: 5534 Rue Ferrier
Producer City: Mont Royal
Province: Quebec
Country: Canada
Postal Code: H4P 1M2
Producer Phone: 514-876-9666
Producer Email: [email protected]

• Certifier Information
  Yourself or the owner of your business must certify the certificate. Enter their info and have them sign the certificate.
  

• Add goods
  Start adding the Art of Where products to the certificate. You'll need to create your own system of SKU's that you'll reference when making your shipments so make it something that is easy to reference. We'll use PILLOW-COTTON for this example.
  

Contact us for our easy reference chart for Chit Chats CUSMA certificates. It has the HTS codes, Unit Value (drop ship price) and the Origin Criteria codes.

• **Enter all the Art of Where products you intend to ship with Chit Chats. **
  Once done, submit the certificate for reveiw.
  

Applying the certificate to your Shipments

Once your certificates are approved, you can easily apply them to your shipments to remove the tariffs.

When you create your shipment, enter the SKU you created for the product in the CUSMA certificate. Here we're using KIM-1 for a Kimono robe we already certified.

You don't need to fill out the Manufacturer details since they are in the certificate.

When you see the pricing Summary now, you will see the Tariffs are not included.

IMPORTANT!
We must stress, that it's very important that you ensure all information is correct when applying for your CUSMA certificates with Chit Chats. It's a legal document and needs to be accurate. If you're unsure of anything related to creating your CUSMA document, contact Chit Chats customer service.

In conclusion...

For most sellers, drop shipping with Art of Where is the easiest way to sell products without touching inventory. We handle everything from printing to packing to shipping, so your orders get to your customers quickly and efficiently.

But if you want more control over the shipping process—or you ship in bulk—Chit Chats is a fantastic option for saving money and simplifying cross-border shipping.

Either way, you have flexible options to run your business the way you want!