We were super happy and proud to introduce custom embroidery on hats not too long ago. Unfortunately we've found that we were a bit premature. There is still work that needs to be done to perfect our system and to be able to offer you the best possible results.
We have suspended the embroidery lab, but we will continue to offer fulfillment on existing designs until December 31, 2019. This will give us the opportunity to evaluate and see how we can improve our service. Thank you all so much for trusting us with your amazing designs. There will be an update on the future of embroidery by December 15th, 2019.
--------------Jan 2020 Update! Embroidery has now been suspended on Art of Where. We are very sad to see it go but unfortunately challenges to fulfillment have made it impossible to keep on the website for now. Please remove embroidered products from your integrations. Anyone who has paid for a design to be digitized with us can email us and request to have it sent to them. We sincerely apologize for any inconvenience resulting from this change to our product lineup.
Please do not hesitate to get in touch with us if you have any questions or comments, or need help taking embroidery off of your connected website.